Terms and Conditions

EFM® LIQUIDNANO™ WIPE ON SCREEN PROTECTION Limited Warranty & Conditional Product Guarantee Terms and Conditions

 

EFM® LIQUIDNANO™ WIPE ON SCREEN PROTECTION Limited Warranty (the "Limited Warranty") and Product Guarantee Terms and Conditions

This EFM® LIQUIDNANO™ WIPE ON SCREEN PROTECTION (the “Product”) is manufactured by Liquidnano, Inc. (the “Manufacturer”). As set forth herein, Manufacturer guarantees the Product against defects in materials and workmanship for a period of one year from the date of Product purchase (“Limited Warranty”). In addition to the Limited Warranty, Manufacturer offers a product guarantee, subject to the terms and conditions set forth herein (“Conditional Product Guarantee”). Both the Limited Warranty and the Conditional Product Guarantee are administered for you by the manufacturer’s designated administrator, Asfalis, Inc. (the “Administrator”). Under this Limited Warranty, subject to certain terms, conditions, limitations and exclusions set forth herein, if your Product malfunctions due to defective materials or workmanship, Manufacturer will replace your Product. Under the Conditional Product Guarantee, if your eligible and registered device (“Device”) experiences screen breakage while the Product is properly applied to your Device screen, then you will receive a monetary contribution towards the replacement of your Device screen, subject to certain terms, conditions, limitations and exclusions set forth herein. NOTE: YOU MUST RETAIN YOUR VALID DATED PROOF OF PURCHASE FOR THE PRODUCT.

 

Limited Warranty

If you purchase a qualifying Product from an authorized retailer (or another participating distributor as designated by Manufacturer) and retain your valid dated proof of purchase, then within one (1) year from the date of purchase of the Product, if the Product malfunctions or the liquid coating separates from the glass screen due to defective Product materials or workmanship, Manufacturer will, at no charge to you, replace the Product.

This Limited Warranty is not transferable and applies only to the original consumer purchaser. Manufacturer may, in its sole discretion, replace your Product with a similar product that performs a similar function.

Separation of liquid coating or other malfunctions resulting from misuse, abuse, negligence, casualty (e.g., fire), or acts of God (including but not limited to lightning, flood, tornado, earthquake, or hurricane), are not covered by this Limited Warranty.

Dilution, alteration, improper application of the Product, or prolonged exposure of the Product to the environment, including extreme temperatures or excessive moisture, will void this Limited Warranty. This Limited Warranty does not include reimbursement for inconvenience, installation, loss of use, or unauthorized service. This Limited Warranty does not cover any losses, injuries to persons, general damages or loss of property, including but not limited to, damage to any device or glass screen on which the Product is applied.

 

HOW TO FILE A WARRANTY CLAIM. To file a claim under this Limited Warranty, access the warranty claims portal at https://claims.asfaliswarranty.com and providing all requested information. If you are unable to submit a claim using the methods above you can contact Customer Support at https://helpdesk.asfaliswarranty.com. Any claim under this Limited Warranty must be submitted to Manufacturer before the expiration of the warranty period described above.

WARRANTY DISCLAIMERS. TO THE EXTENT PERMITTED BY LAW: (A) THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; AND (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD, THEN THE WARRANTY PERIOD FOR PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED.

LIMITATION OF LIABILITY. IN NO EVENT, UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY, SHALL MANUFACTURER, THE ADMINISTRATOR, DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES (INCLUDING BUT NOT LIMITED TO, DATA LOSS, LOSS OF BUSINESS, LOSS OF INCOME, BUSINESS INTERRUPTION, DAMAGE TO REPUTATION, INCONVENIENCE, ETC.), REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF THE MANUFACTURER AND ANY OF ITS ADMINISTRATORS, DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT THAT IS SUBJECT TO THE LIMITED WARRANTY. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

Conditional Product Guarantee

If you purchase a qualifying Product from an authorized retailer (or another participating distributor as designated by Manufacturer) and retain your valid dated proof of purchase, then, if you properly apply the Product to your Eligible Device (as defined below) in accordance with the Instructions (as described in the Eligibility Requirements Section below), then, if you register the Product (as set forth in the Registration Process Section below), then, if the screen on your Eligible Device cracks, causing the Eligible Device to not operate as intended (excluding intentional acts, superficial damage (e.g. scratches), and excessive damage (e.g. device run over by a vehicle)) within one (1) year following the date you purchased the Product, the Administrator will pay you up to the indicated maximum coverage amount, towards the repair or replacement of the Eligible Device’s screen only. The Conditional Product Guarantee is limited to a one-time use within the one (1) year period from date of Product purchase and TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY.

You must register the Product and Eligible Device as described below and satisfy all other requirements set forth herein to be eligible to file a claim under this Conditional Product Guarantee.

Conditional Product Guarantee Exclusions

This Conditional Product Guarantee does not cover screen breakage resulting from catastrophic damage that renders the Eligible Device inoperable, including but not limited to liquid damage and destruction of the Eligible Device. This Conditional Product Guarantee does not cover screen damage that may have resulted from normal wear and tear or misuse/abuse of the Eligible Device. This Conditional Product Guarantee does not cover scratches on your Eligible Device screen. This Conditional Product Guarantee does not cover damage to your Eligible Device screen if the Product has not been properly installed on your Eligible Device in accordance with the Instructions. Your Eligible Device must have the Product installed and in place at the time the Eligible Device screen was damaged and when the Eligible Device arrives at the repair center for inspection and/or repair.

Classes of Eligible Devices for the Conditional Product Guarantee

The Conditional Product Guarantee is only offered when the Product is properly applied to an undamaged and fully functioning glass screen of a smartphone or tablet (each an “Eligible Device”). NOTE: THE PRODUCT ONLY PROTECTS GLASS SCREENS AND SHOULD NOT BE APPLIED TO DEVICES WITH NON-GLASS SCREENS, WHICH ARE NOT ELIGIBLE DEVICES UNDER THIS LIMITED WARRANTY.

Conditional Product Guarantee Eligibility Requirements

This Conditional Product Guarantee is void unless you satisfy all of the criteria listed below:

1. You must have purchased the Product from an authorized retailer, or another distributor designated by Manufacturer.

2. You must properly apply the Product to the screen of an Eligible Device in accordance with the instructions provided with the Product (the “Instructions”).

3. You must have validly registered the Product and Eligible Device, in accordance with the Registration Process described below, within 30 DAYS following your purchase of the Product (“Registration Period”).

4. You must submit your claim (as described below) within 1 YEAR following the date of Product purchase, by filing a claim with the Administrator.

5. You are responsible to ensure that you have used the Product properly and within its specified limits by familiarizing yourself with the Instructions.

Conditional Product Guarantee Registration Process:

As part of the Eligibility Requirements, you must satisfy all of the registration requirements set forth herein. Failure to satisfy all of these requirements will void the Conditional Product Guarantee. Within thirty (30) days of purchase, you must register the Product and Eligible Device as follows:

1. Using the App. Follow the in-package Instructions to download the Asfalis Registration App (the “App”) on your Eligible Device and complete the following steps:

a) Successfully pass all Eligible Device functionality tests presented within the App;

b) Provide your contact information, including, but not limited to, name, address, email, phone number;

c) Authorize the App to collect information from your Eligible Device, including, but not limited to, your Eligible Device IMEI (if applicable), Serial Number, manufacturer and model; AND

d) Enter the Product purchase date, receipt number, name of retailer and upload a photo of your receipt, which must clearly show the date of purchase, the place of purchase and the Product line item.

2. Alternative Registration. If you are unable to access and utilize the App to register the Product and Eligible Device, you may contact the Administrator at https://helpdesk.asfaliswarranty.com who will provide you with alternative registration method. Note: If you do not use the App to register the Product and Eligible Device, where permitted by law, claims made under this Conditional Product Guarantee will be subject to a thirty (30) day waiting period.

3. Confirmation of Registration. Upon successfully completing all of the steps above, then you will receive a confirmation email, at your designated email address, indicating that the Product registration has been completed. If you do not receive a confirmation email, it is your responsibility to contact the Administrator, via https://support.asfaliswarranty.com, to resolve this situation. Note: Product will not be considered validly registered unless you have received the confirmation email.

Conditional Product Guarantee Claim Submission Process:

If you apply the Product as intended to your Eligible Device in accordance with its Instructions and accidental physical damage occurs to your Eligible Device due to a defect in the Product’s material or workmanship within one (1) year of the purchase date of your Product, then you may submit a one-time Conditional Product Guarantee claim as follows:

1. File a Claim for the damaged Eligible Device by accessing the claims portal at https://claims.asfaliswarranty.com or by using the Claim Button located in the confirmation email you received upon successful registration and providing all requested information. If you are unable to submit a claim using the methods above you can contact Customer Support at https://helpdesk.asfaliswarranty.com .

2. Your Claim will be verified by the Administrator as follows:

a. In order for your Claim to be finally accepted and validated, the Administrator will verify the following information:

i. Name of person submitting Claim matches the name associated with the registered Product (as submitted during the Registration Process).

ii. All required information was submitted during the Registration Process, including images of your valid purchase receipt.

iii. The Product was properly registered within 30 days of date listed on original dated proof of purchase image (as provided during the Registration Process).

iv. The Product is authentic (serial numbers not found in counterfeit list).

v. Your device is an Eligible Device and the damage to your Eligible Device is of the type covered by the Product Conditional Product Guarantee.

vi. The damage to the Eligible Device’s screen is covered under the Conditional Product Guarantee and the claim is otherwise valid under the requirements of this Conditional Product Guarantee. You are required to provide the Administrator with photographic evidence of the damage. Your Claim will not be processed unless and until you provide sufficient photographic evidence of the damage, as reasonably determined by the Administrator.

vii. You have submitted proof of service on the Eligible Device from a qualifying bona fide repair provider, including a description of the damage to the device and the IMEI (if applicable) or other unique identifier of the device that was repaired (which must match the Eligible Device unique identifier previously submitted during the Registration Process). Manufacturer reserves the right to contact any repair provider to verify the information provided by you.

 

3. If your Claim passes the verification process, then the Administrator will provide further instructions via email.

 

4. If your Claim does not pass the verification process, then you will be notified via email that your Claim has been denied, and the email will include the reason for the denial (e.g. incomplete information, mismatched information, Product cannot be verified as authentic, etc.).

 

5. If you do not receive an email notification, it is your responsibility to contact the Administrator at https://helpdesk.asfaliswarranty.com, to resolve this situation.

 

6. If your Claim is approved, You will have thirty (30) days from the date of approval to have your Eligible Device repaired and upload a receipt documenting the completion of the repair by a bona fide repair provider. Failure to complete all repairs within this time period will result in an automatic cancellation of your Claim.

 

7. After uploading the receipt confirming the completion of approved repairs, the Administrator will review the repair receipt and, if accepted, prompt you to provide information required to process a payment to you for the cost of the repair, not to exceed the maximum indicated coverage amount. Failure to provide payment information within thirty (30) days of request by Administrator will result in an automatic cancellation of your Claim.

 

8. Once the Claim has been completed (either finally approved or denied) your one-time use of the Conditional Product Guarantee is deemed completed and the Conditional Product Guarantee is no longer available to you for the Product and the Eligible Device to which it was applied.

 

ADDITIONAL TERMS AND CONDITIONS OF CONDITIONAL PRODUCT GUARANTEE

 

1. This Conditional Product Guarantee applies only to the original purchaser of the Product and is not transferable.

 

2. The Conditional Product Guarantee is only available to the specific Eligible Device that you registered during the Registration Process and is non-transferable to other devices. By submitting a Claim under the Conditional Product Guarantee, you are representing to Manufacturer that the Product was used in accordance with its Instructions. Any misrepresentation by you may constitute fraud, and, in addition to voiding the Conditional Product Guarantee, may subject you to legal action by Manufacturer.

 

3. Manufacturer reserves the right to modify the processes, procedures, parameters, or other terms of the Conditional Product Guarantee, or terminate the Conditional Product Guarantee entirely, at any time, without prior notice to you. If Manufacturer terminates the Conditional Product Guarantee, it may, at its sole option: (i) continue to honor valid Registrations that are made within the applicable Registration Period prior to the effective date of termination of the Conditional Product Guarantee; or (ii) provide you with reasonable compensation (as determined by Manufacturer in its sole discretion). The current status of the Conditional Product Guarantee and applicable terms are available upon request from Administrator at https://helpdesk.asfaliswarranty.com.

 

4. All Conditional Product Guarantee claims of any nature are barred if the Product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, or negligence.

 

5. Manufacturer offers this Conditional Product Guarantee separate and apart from the Limited Warranty. All time periods specified herein run concurrently with (not in addition to) time periods specified in the Limited Warranty.

 

6. LIMITATION OF LIABILITY. IN NO EVENT, UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY, SHALL MANUFACTURER, THE ADMINISTRATOR, DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES (INCLUDING BUT NOT LIMITED TO, DATA LOSS, LOSS OF BUSINESS, LOSS OF INCOME, BUSINESS INTERRUPTION, DAMAGE TO REPUTATION, INCONVENIENCE, ETC.), REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF THE MANUFACTURER AND ANY OF ITS ADMINISTRATORS, DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE MAXIMUM COVERAGE AMOUNT INDICATED FOR THE PRODUCT THAT YOU PURCHASED. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.