Question 1

What devices can I register under this Limited Warranty?

Accepted Answer

Currently we only offer a warranty on Smartphone and Tablet screens up to the amount shown on your product packaging. We do not currently offer a warranty on Smartwatch screens.

Question 2

Why do I need to register my Limited Warranty?

Accepted Answer

In order to activate your Limited Warranty on your device, you need to first register your contact and device information with us. The purchase of your product alone does not activate your Limited Warranty.

Question 3

How do I activate my Limited Warranty?

Accepted Answer

To activate your Limited Warranty, you must first register your details and your device using the Asfalis Registration App available from either the Apple App Store or the Google Play Store. Once the App is installed, we will request your contact information (name, address and email) so that we can register the warranty to you. Next, we need to you to complete a simple test on your device screen to make sure your screen is intact at the time of registration. We then need to confirm your device information (Make / Model / IMEI) so that we can identify your device correctly and link it to your warranty. Finally, we will need you to upload copy of your Liquid Glass sales receipt to validate your purchase. Once you have completed these 4 simple steps you will receive a confirmation email confirming your Limited Warranty status.

Question 4

Do I have to download and use the App to register my Limited Warranty?

Accepted Answer

Yes. The App needs to be downloaded for registration to take place. This is because the registration process is device specific and must be done on the device that the Limited Warranty is to be applied to. The device will need to go through a screen test in order to validate that the device screen is intact at the time of registration. The registration process also validates the device identity to make sure that the Limited Warranty is applied to the correct device.

Question 5

What information will I need to register my device?

Accepted Answer

You will need your Limited Warranty Activation PIN included in your product pack and a valid purchase receipt to prove the date of purchase. The registration App will, if given the appropriate permissions test your device screen and collect all the relevant device information. You will also need to provide your personal contact details to that we can register the Limited Warranty to you.

Question 6

Where do I find my Activation PIN Code?

Accepted Answer

The Activation PIN Code that you need to activate the Limited Warranty on your device is the 16 digit PIN located either on the bottom rear of the application instructions or on a separate warranty card contained within your screen protection product pack. This Activation PIN Code is a unique identifier for your specific product, meaning you're unable to activate your Limited Warranty without this.

Question 7

Can I use another device other than my own to register my Limited Warranty?

Accepted Answer

No, the App needs to be downloaded onto the device that the Limited Warranty will apply to. This is because the registration is device specific meaning that the App will collect the details for the device on which it is running to ensure the Limited Warranty is applied to that device only.

Question 8

What do I do if I have if I have completed the registration on the wrong device?

Accepted Answer

If you have completed the registration through the App on the wrong device, please open a ticket at https://helpdesk.asfaliswarranty.com​ with your PIN and your date of registration.

Question 9

Why do I need to allow certain permissions on my device for the registration?

Accepted Answer

The reason we ask for certain permissions when you are registering through the App, is purely to enable us to test your device screen and validate your device identity. We cannot collect the required data without your permission. For your security and protection, we ask you to approve each permission separately and we will not proceed with that aspect of the App without such permission. All information requested is required to ensure your device is registered correctly and so that you are protected, in the event you need to make a claim.

Question 10

What information do you collect through the App?

Accepted Answer

We collect the contact information you provide, the results of the screen test, the make/model and identity of your device. We also Geo Locate your device to ensure that it is being registered in the correct region and to assign the correct warranty to it. We do not make calls or send any sort of communication from your device other than that listed above. We do not change or edit any settings within your device.

Question 11

How do you use my data?

Accepted Answer

Contact Information is used to register the Limited Warranty to the person identified in the contact information provided.
1. The screen test results are used to validate that the device screen is intact at the time of registration and to prevent fraud.
2. The device identity information collected is used to link the Limited Warranty to the correct device.
3. We will not share your personal data with any third party other than the insurance Underwriter (Limited Warranty provider) without your express permission.

Question 12

How do I know when my registration has been completed?

Accepted Answer

When you have fully completed the registration process, you will receive a confirmation email with all the details of your Limited Warranty. Please read through this email to ensure that all your details are correct.

Question 13

What do I do if the details on my warranty are incorrect?

Accepted Answer

If you have noticed that there are details for your Limited Warranty are  incorrect, please open a ticket at https://helpdesk.asfaliswarranty.com​ with the Contract Reference listed on your confirmation email and the information that you need to be corrected.

Question 14

What do I do if I'm having technical issues with the App?

Accepted Answer

If you are experiencing technical issues with the App, the first thing we always advise is to uninstall and reinstall the App. This usually helps to refresh the process on your device. If you have tried this and it hasn't worked, please open a ticket at https://helpdesk.asfaliswarranty.com​ with the following information so we can escalate this for you.
• Make and model of your device.
• The version of the Asfalis App that you are using.
• The exact point at which you are experiencing issues (e.g. when you are trying to open the App or input your details).
• The Tagcode of your App. (You can find this by opening the menu at the top left of your App, you will then see your Tagcode at the bottom of this menu. Please just take a screen shot of this and attach to your response.)
• If possible, a screenshot or video of the issue

Question 15

What is covered by the Limited Warranty?

Accepted Answer

Assuming you have correctly applied your Liquid Glass screen protector then if your device screen breaks within 12 months of the date you purchased your Liquid Glass Screen Protector and you have correctly applied the product and registered that device through the Registration App, then we will pay a contribution towards your replacement screen up to the value stated on your Limited Warranty.

Question 16

What is not covered by the Limited Warranty?

Accepted Answer

This Limited Warranty does not cover screen breakage resulting from catastrophic damage that renders the Device inoperable, including but not limited to liquid damage and destruction of the Device. This Limited Warranty does not cover screen damage that may have resulted from normal wear and tear or misuse/abuse of the Device. This Limited Warranty does not cover scratches on your Device screen. This Limited Warranty does not cover damage to your Device screen if the Product has not been properly installed on your Device. Your Device must have the Product installed and in place at the time the Device screen was damaged and when the Device is sent for inspection or when taken to the repair centre of your choice to be repaired. Company will not be liable for any indirect or incidental damages arising from the use of the Product. Unless stated otherwise on your product and/or Limited Warranty terms and conditions we only cover the device screen and not the glass back of the device.

Question 17

When will my coverage begin?

Accepted Answer

Your Limited Warranty must have been registered  using the Asfalis Warranty Solutions App and within thirty (30) days of the Product purchase date as set forth on your Product purchase receipt and failure to do so will void the Limited Warranty. This Limited Warranty is non-transferable and only applies to the original purchaser and registered Device.

Question 18

How long does the coverage last?

Accepted Answer

Your Limited Warranty coverage starts on the date you purchased the Liquid Glass Screen Protector and is valid for 12 months from that date assuming that it has been registered within 30 days of that purchase date.

Question 19

How do I file a claim?

Accepted Answer

If you need to make a claim, please either select the Claim Button in your Activation Email and then complete the online claim form or if you cannot locate your original Activation then open a ticket at https://helpdesk.asfaliswarranty.com​ confirming the email address that you registered with.

Question 20

Are there restrictions on where I can get my screen repaired?

Accepted Answer

The only criteria is that your screen needs to be repaired by a professional instore repair centre so that they can provide you with a valid sales receipt for the full cost of the repair.

Question 21

Do I have to send my phone away to get it repaired?

Accepted Answer

No, you do not have to send your phone away to be repaired. You can use a local professional instore repair centre and as long as they can provide you with a valid sales receipt for the full cost of the repair.

Question 22

I purchased the Liquid Glass screen protector when purchasing my device but my device has had a manufacturing fault and it had to be replaced by my provider. Can you provide me with another Liquid Glass product?

Accepted Answer

You will need to contact the store where you originally purchased your device and screen protection product to request a replacement product, as we only manage the Limited Warranty registration and subsequent claims in the event of screen breakage.

Question 23

I don’t have a purchase receipt, can I still register?"

Accepted Answer

Unless you can provide an alternative acceptable form of proof of purchase date then, unfortunately in the event you lose your product purchase receipt you will be unable to register for your Limited Warranty.